MKP: Commitment to Quality Management System – ISO 9001:2015 Certified

Established 1 Aug 2024

At PT. Mitra Kasih Perkasa (MKP), we are dedicated to delivering cutting-edge technology solutions with the highest standards of quality. Our compliance with ISO 9001:2015 reflects our unwavering commitment to excellence in quality management, process efficiency, and customer satisfaction.

Scope of Quality Management System

As a leading provider of traffic intelligence solutions, digital payment ecosystems, and system integration services, MKP upholds a structured quality management system to ensure:

Seamless implementation of front-end digital payment and traffic intelligence solutions
Systematic monitoring, evaluation, and continuous improvement of business processes
Integration of risk-based thinking to enhance operational effectiveness
Availability of resources to sustain business excellence

Leadership & Commitment to Quality

Our top management plays an active role in leading and upholding the ISO 9001:2015 quality management system by:

1.     Ensuring accountability for the effectiveness of our quality system

2.     Aligning quality objectives with MKP’s strategic goals

3.     Integrating quality management requirements into core business processes

4.     Fostering a customer-centric approach to consistently meet and exceed expectations

5.     Driving continuous improvement in operational performance

Customer-Centric Focus

MKP prioritizes customer satisfaction by:

1.     Identifying, understanding, and fulfilling customer requirements

2.      Proactively addressing risks and opportunities to ensure product and service compliance

3.     Maintaining a strong commitment to enhancing customer experience

Quality Policy & Continuous Improvement

In response to economic and global challenges, MKP remains committed to:

1.     Enhancing service level agreements (SLA) for optimal traffic intelligence framework implementation

2.     Providing training and development programs to empower highly skilled professionals

3.     Ensuring full compliance with regulatory requirements

4.     Continuously improving quality performance through periodic evaluations and innovation-driven strategies

5.     Our Board of Directors takes full responsibility for formulating and implementing our Quality Policy, ensuring it is well-communicated, understood, and applied across all levels of the organization.

Organizational Roles & Responsibilities

MKP’s leadership is accountable for:

1.     Ensuring compliance with ISO 9001:2015 standards

2.     Overseeing process performance and delivering expected outputs

3.     Driving continuous improvement initiatives to enhance operational efficiency

4.     Maintaining the integrity of the Quality Management System (QMS) through change management and innovation

By adhering to ISO 9001:2015, MKP reinforces its commitment to operational excellence, risk management, and sustainable growth while delivering best-in-class solutions for our clients and stakeholders.

PT MITRA KASIH PERKASA

Jl. Singosari I No 12, Pleburan, Semarang Selatan, Kota Semarang, Jawa Tengah

‪+62 882‑9601‑3756‬

https://mitrakasihperkasa.com/

https://www.instagram.com/mkpofficial_/